Retail spaces are designed for impulse shopping. When you go to a store looking for socks and come out with a new shirt, it’s only partly your fault. Shops are trying to look so beautiful, so welcoming, the items so enticingly displayed and in such vast quantity, that the consumer will start buying compulsively.
This is the Gruen Effect.
I wonder what we can learn from this with regards to product development – and it’s also a nice historical view on how malls came to dominate the buyer’s landscape.
A short and sweet set of advice on emotional intelligence in practice.
An amazing (as usual) piece from Camille Fournier on how platform engineering affects culture.
And an old but good piece from 2015 – I wonder whether we’ve learned the lesson…
Where I argue that communication is an essential skill area for successful software developers on all levels.